Privacy Policy

1. Who We Are

We are a roofing service provider operating in the UK. We act as the "data controller" for the personal information you share with us.

• Contact Email: info@360roofing.co.uk
• Phone Number: 01427 420 360
• Business Address: 27 Newton Close - Harrow - Middlesex - HA2 9RS - England

2. Information We Collect

We only collect the minimum personal data necessary to provide you with accurate roofing quotes and services.

• Contact Data: Name, email address, phone number, and physical property address.
• Service Data: Details about your roof, photos of roof damage, and project requirements. (and/or other building works)
• Technical Data: IP address, browser type, and cookies used to analyse website traffic.

3. How We Use Your Data

We process your personal information under the following legal bases allowed by UK law:

• To Fulfil a Contract: To visit your property, provide a roofing quote, and complete agreed roofing works.
• Legitimate Interests: To respond to your website enquiries and improve our services.
• Legal Compliance: To maintain financial records for UK tax purposes (HMRC).

4. How Long We Keep Your Data

We store your personal data only for as long as necessary.

• Enquiries & Quotes: Kept for up to 1 year if you do not proceed with our services.
• Completed Work Records: Kept for up to 6 years (or the duration of your roof warranty) to handle guarantee claims and meet HMRC tax requirements.

5. Sharing Your Information

We never sell your personal data. We only share your information with trusted third parties necessary to run our business:

• Subcontractors or scaffolders directly involved in your roofing project.
• Roofing or Building merchants ref delivery; including skip drivers etc.
• Accounting software and professional advisers for tax compliance.
• Building control authorities, local council or warranty providers (if required for your project certificates).

6. Your Legal Rights

Under UK data protection law, you have specific rights regarding your personal information:

• Access: The right to request copies of the personal data we hold about you.
• Correction: The right to ask us to fix inaccurate or incomplete information.
• Erasure: The right to ask us to delete your personal data under certain conditions.
• Restriction: The right to limit how we use your data.

To exercise any of these rights, please contact us at [Insert Email Address].

7. How to Complain

If you have concerns about how we handle your data, please contact us directly so we can resolve the issue. You also have the right to lodge a formal complaint with the UK data protection regulator:

• Authority: Information Commissioner’s Office (ICO)
• Website: ico.org.uk

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